These terms and conditions together with the documents referred to in them tell you the basis on which we will supply to you our goods (“Goods”) and services (“Services”). Please read these terms carefully before ordering any Goods or Services from us. By ordering any of the Goods or Services, you agree to be bound by these terms. IN PARTICULAR WE DRAW YOUR ATTENTION TO CLAUSE 20 BELOW WHERE WE LIMIT OUR LIABILITY TO YOU. You should retain a copy of these terms for future reference.
1.1 These terms and conditions apply to all transactions with the Company and only these terms shall apply. Some of the terms apply differently to Business Customers and Consumers, as stated in the relevant clauses. For example, Consumers have available to them all statutory rights.
2.1 An Order constitutes an offer by the Customer to purchase Services (and any ancillary Goods required to carry out the Services) in accordance with these Conditions.
2.2 An Order shall only be deemed to be accepted when the Company issues written acceptance of the Order (usually by email) at which point and on which date the Contract shall come into existence (Commencement Date).
2.3 The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Company which is not set out in the Contract. A Consumer remains protected by statutory regulations regarding consumer protection.
2.4 Any samples, drawings, descriptive matter or advertising issued by the Company and any descriptions of the Goods or illustrations or descriptions of the Services contained in the Company’s catalogues website or brochures are issued or published for the sole purpose of giving an approximate idea of the Services and/or Goods described in them. They shall not form part of the Contract or have any contractual force.
2.5 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.6 Any quotation given by the Company shall not constitute an offer, and is only valid for a period of [7] Business Days from its date of issue.
2.7 All of these Conditions shall apply to the supply of both Goods and Services except where application to one or the other is specified.
3.1 The Company shall provide the Services to the Customer as per any order.
3.2 The Company shall try to meet any performance dates for the Services specified in any Order acceptance, but any such dates shall be estimates only and time shall not be of the essence for the performance of the Services.
3.3 The Company shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and the Company shall notify the Customer in any such event.
3.4 The Company warrants to the Customer that the Services will be provided using reasonable care and skill.
4.1 Once an Order is submitted and accepted by the Company, the Customer shall arrange for the DPF to be sent via the Company’s collection service details of which are confirmed on the placement of an Order or otherwise pursuant to paragraph 7.3.
4.2 Once a DPF is received by the Company, the Company will endeavour to clean the DPF according to its service standards. The Customer shall have the benefit of the Guarantee referred to below.
4.3 The Company shall return the cleaned DPF to the Customer.
5.1 This Guarantee is available to all Customers.
5.2 If the Company shall be unable satisfactorily to clean a particular DPF, then the Company shall make no charge to the Customer for Services. The Customer shall only be required to pay a collection and return fee of (i) £30+vat for passenger vehicles or (ii) £60+vat for commercial vehicles.
5.3 The Company offers a guaranteed free re-clean within 12 months of the date of Order if a cleaned DPF requires re-cleaning, subject to the circumstances set out under paragraph 5.6. Re-cleans are only intended for parts which have blocked due to mechanical failure and is not intended to be maintenance or servicing or failure of other engine exhaust components. The Company reserves the right to refuse a re-clean or charge for the same at its absolute discretion.
5.4 What is not covered by our Guarantee –
There are certain circumstances where a re-clean is not as a result of the Company’s services. These are referred to as “No Fault” circumstances and include, but are not limited to:
5.5 The Company’s discretion is final in relation to whether to withdraw the Guarantee at any time to any Customer and is under no obligation to provide a free re-clean.
5.6 The above guarantee does not apply in the following circumstances. Where the Company sources or supplies Goods alone, for example an actual DPF unit. When a component failure of non DPF exhaust component results in a future DPF blockage after a cleaned or supplied unit is supplied and operated successfully. For example once the vehicle has been driven. The Company shall not, under any circumstances for any Business Customer refund the purchase price or allow returns of any sourced DPF Units.
6.1 The Customer shall:
6.2 If the Company’s performance of any of its obligations in respect of the Services is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):
7.1 The price for Goods and Services shall be the price set out in the Order or, if no price is quoted, the price set out in the Company’s published price list as at the date of receipt by the Company of the DPF.
7.2 The Company offers a collection service via TNT or FEDEX. This is included in the price of any Order. If however a DPF is unable for any reason to be cleaned, the Company reserve the right to charge a fee of (i) £30+vat for passenger vehicles or (ii) £60+vat for commercial vehicles.
7.3 Customers should note that the collection service is an uninsured service. The Company excludes any liability for any damage caused or loss suffered by the courier providing the collection service. If the Customer requires an insured collection service, it should either arrange its own collection and return or ask the Company to quote for insured collection. Any increased collection charges will need to be paid by the Customer prior to collection.
7.4 The Company reserves the right to:
7.5 The Company shall invoice the Customer on or at any time after completion of a clean or, in the case of collection only charges, on a failed clean. The Customer shall pay any invoice on receipt.
7.6 All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (VAT). Where any taxable supply for VAT purposes is made under the Contract by the Company to the Customer, the Customer shall, on receipt of a valid VAT invoice from the Company, pay to the Company such additional amounts in respect of VAT as are chargeable on the supply of the Services or Goods at the same time as payment is due for the supply of the Services or Goods. The Company may at its discretion refuse to return delivery of an item until payment is received.
7.7 If the Customer fails to make any payment due to the Company under the Contract by the due date for payment, then the Customer shall pay interest on the overdue amount in accordance with Late Payment of Commercial Debts (Interest) Act. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.
7.8 The Customer shall pay all amounts due under the Contract in full without any set- off, counterclaim, deduction or withholding except as required by law. The Company may, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by the Company to the Customer. If following a clean a Customer is not contactable by the Company or does not pay within a [3] month period, the Customer agrees and accepts that the Company may sell with good title such goods in order to realise payment of any outstanding invoice(s).
8.1 Nothing in these Conditions shall limit or exclude the Company’s liability to Consumers for:
8.2 Subject to clause 8.1:
8.3 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from any Contract with any Business Customer.
8.4 All Consumers are entitled to their usual Statutory Rights.
8.5 This clause 8 shall survive termination of the Contract.
9.1 For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of the Company including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Company or any other party), failure or delay of a utility service or transport network or courier, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of Company’s or subcontractors.
9.2 The Company shall not be liable to the Customer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.
9.3 If the Force Majeure Event prevents the Company from providing any of the Services and/or Goods for more than 13 weeks, the Company shall, without limiting its other rights or remedies, have the right to terminate this Contract immediately by giving written notice to the Customer.
10.1 Assignment and other dealings.
10.2 Notices.
10.3 Severance.
10.4 Waiver – A waiver of any right under the Contract or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
10.5 No partnership or agency – Nothing in the Contract is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, nor constitute either party the agent of another party for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.
10.6 Third parties – A person who is not a party to the Contract shall not have any rights to enforce its terms.
10.7 Variation – Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions shall be effective unless it is agreed in writing and signed by the Company.
10.8 Governing law – This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
10.9 Jurisdiction – Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non- contractual disputes or claims).
11.1 Definitions
In these Conditions, the following definitions apply:
Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
Business Customer: a Customer who places an Order in the course of business.
Commencement Date: has the meaning set out in clause 2.2.
Conditions: these terms and conditions as amended from time to time in accordance with clause 10.7.
Contract: the contract between the Company and the Customer for the supply of Goods and/or Services in accordance with these Conditions.
Customer: a Business Customer or Consumer who purchases the Goods and/or Services from the Company.
Consumer: a Customer who places an Order for private use only and not in the course of any business.
Force Majeure Event: has the meaning given to it in clause 9.1.
Goods: the goods (or any part of them) set out in the Order.
Order: the Customer’s order for the supply of Goods and/or Services, as set out in the Customer’s purchase order.
Services: the services supplied by the Company to the Customer.
Company: DPF Clean Team Limited registered in England and Wales with company number 09085975.
11.2 Construction
In these Conditions, the following rules apply: